To cancel an order:-
Please contact firstname.lastname@example.org as soon as possible, unfortunately once an order has been dispatched we are unable to cancel and you will have to go through the general returns process.
To return a faulty item:-
It's rare but if you find your item is faulty please email email@example.com, the team will talk you through the process.
We will refund the full value of any products purchased. Simply return within 60 days of purchase and unless faulty, your items are returned to us in their original condition with tags intact and the seal intact. Returned items will be refunded excluding the original cost of shipping.