1) Email email@example.com with your order number and request a returns form.
To return a sale item:-
For sale items purchased online, please inform firstname.lastname@example.org within 7 working days of receipt of goods that you wish to return for a refund. We do not accept returns for exchange or credit on any sale items after 14 days.
To cancel an order:-
Please contact email@example.com as soon as possible, unfortunately once an order has been dispatched we are unable to cancel and you will have to go through the general returns process.
To return a faulty item:-
It's rare but if you find your item is faulty please email firstname.lastname@example.org, the team will talk you through the process.
We will refund the full value of any products purchased. Simply return within 30 days of purchase and unless faulty, your items are returned to us in their original condition with tags intact. Please note that we do not offer a free returns policy, that means you will not be refunded the cost of postage, either of your original order or the return.