Returns

To make a return or exchange within 30 days follow these 3 steps:-

1) Email customerservice@otisbatterbee.com with your order number and request a returns form.

2) The returns form will be emailed to you, simply fill in and return the item to us in it's original condition with tags intact. Please include the returns form.  

3) You should expect to pay the postage for the return to our UK warehouse. We strongly recommend you use a recorded delivery service to return all items. We cannot accept responsibility for any items lost, damaged or stolen.

To return a sale item:-

For sale items purchased online, please inform customerservice@otisbatterbee.com within 7 working days of receipt of goods that you wish to return for a refund. We do not accept returns for exchange or credit on any sale items after 14 days.

To cancel an order:-

Please contact customerservice@otisbatterbee.com as soon as possible, unfortunately once an order has been dispatched we are unable to cancel and you will have to go through the general returns process. 

To return a faulty item:-

It's rare but if you find your item is faulty please email customerservice@otisbatterbee.com, the team will talk you through the process. 

Refunds Policy

We will refund the full value of any products purchased. Simply return within 30 days of purchase and unless faulty, your items are returned to us in their original condition with tags intact. Please note that we do not offer a free returns policy, that means you will not be refunded the cost of postage, either of your original order or the return.