What are the delivery costs?
UK
Free UK Delivery Over £100
Standard Tracked & Signed £4.95
3 - 4 Working Days Delivery
UK - Next Day
Mon-Fri Delivery
Order before 12pm
£9.95
Europe
Please visit our retail partner niche-beauty.com or see our stockist list for more stores.
USA
Free US Delivery $175
USPS Tracked & Signed
$19.95
5 - 8 Working Days Delivery
Dispatched from the UK
Canada
Tracked & Signed
$29.95
7 - 10 Working Days Delivery
Australia / New Zealand
£19.95
Tracked & Signed
5-8 Working Days Delivery
Please note you may be liable for duties or taxes on orders outside of the UK.
Do you ship worldwide?
We currently ship directly to the United Kingdom (including Jersey, Guernsey and the Isle of Man), the United States, Canada, Australia, and New Zealand.
For customers in Europe, we're delighted to partner with Niche Beauty. You can shop the full Otis Batterbee collection online at niche-beauty.com.
Please refer to our Delivery Costs page for estimated shipping times. While we always aim to dispatch and deliver your order as quickly as possible, delivery times may occasionally vary due to factors beyond our control, including weather conditions, customs clearance and local courier operations. Once your order has been handed to the carrier, delivery is managed by their service. We'll always provide tracking information so you can follow your parcel every step of the way.
If you have any questions about delivery or your location, please contact our Customer Service team, who will be happy to help.
Do I need to sign for my parcel?
Yes. An email will be sent notifying you when your order has been dispatched with full tracking details.
All orders are tracked and a signature will be required upon delivery.
Will I pay duties & taxes?
All other international orders have UK VAT Tax (20%) automatically removed from the price. Therefore your order may be liable for import duties or local taxes, for which the recipient is responsible.
Can my order be sent to multiple addresses?
Unfortunately, at this time, we can only ship to one address per order. If your order contains items that need to be sent to more than one location, you will need to place a separate order for each address.
Can I change my delivery address after I place my order?
Contact Customer Service as soon as possible. We will do our best to help. Once dispatched we are unable to change the delivery address.
How do I track my order?
When your order is dispatched we’ll send you an email confirming delivery details and tracking number.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at customerservice@otisbatterbee.com


